# Introduction


# Cancellation Policy


# Preparations


# How do I verify my profile?


# How do I delete my account?

No longer want to use our app to manage your side hustle or business anymore? Here's how you can delete your account

{% hint style="info" %}
Warning: Deleting your account will automatically cancel all your pending and confirmed booking requests, as well as past, current and future classes you manage on the app.
{% endhint %}

## Deleting my account through iOS or Android app

### Step 1: Go to \`profile\` tab 

Navigate to your profile via our bottom navigation

### Step 2: Click on "..." on the top right corner 

<figure><img src="https://1099131615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB23PD76EuLTRZEMsMlHf%2Fuploads%2FdUAIkdJqtWqaC8TtfQ2W%2FStep1_A.jpeg?alt=media&amp;token=e91ce2ec-0b31-43ba-81f9-7b730667081e" alt="" width="188"><figcaption></figcaption></figure>

### Step 3: Click "Account"

<figure><img src="https://1099131615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB23PD76EuLTRZEMsMlHf%2Fuploads%2FnIu37uc1jdxOZSVBNLRc%2FStep2_A.jpeg?alt=media&amp;token=24161969-6cb8-4e42-95e5-8932e0dfedfd" alt="" width="188"><figcaption></figcaption></figure>

### Step 4: Tap Delete Account&#x20;

<figure><img src="https://1099131615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB23PD76EuLTRZEMsMlHf%2Fuploads%2Fh2VRQS5T8KrKfWRxIGH7%2FStep3_A.jpeg?alt=media&amp;token=37143b90-ea5d-49b4-97d5-b649e2936307" alt="" width="188"><figcaption></figcaption></figure>

### Step 5: Double check, then, confirm deletion

<figure><img src="https://1099131615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB23PD76EuLTRZEMsMlHf%2Fuploads%2FSvYD0aLEQypDtxgXzbEB%2FStep4_A.jpeg?alt=media&amp;token=52e78655-734b-4720-8409-24d899f4df63" alt="" width="188"><figcaption></figcaption></figure>

## Request TheFlowOps to deleting my account

If you've already uninstalled your app and didn't want to reinstall the app to delete your account, you can also submit a request to delete your account by emailing us at <support@theflowops.com> with your registered email address. We will process this within 3-5 business days.


# How do I enable and authorise the Zoom integration?

TheFlowOps helps you to publish online classes. But oftentimes, you would like to stick with the online meeting tools you're familiar with to conduct your group classes or private sessions. TheFlowOps's app for Zoom helps you to do just that, and getting started is simple.&#x20;

{% hint style="info" %}
Note: You only need to enable this integration through our mobile application when you create your first online class. The links will be generated for you whenever you enable the support of online class for subsequent class creation.
{% endhint %}

## Enable and Authorise Zoom Integration&#x20;

### Step 1: Create a class and enable online class&#x20;

Navigate to `classes` tab from the bottom navigation bar, and click "+" icon to create a class. Locate a section that includes a toggle to enable online support for the class.

### Step 2: Locate the Zoom icon&#x20;

There's an option to use Zoom links for your online class. Tap on the icon.

### Step 3: Tap to authorise&#x20;

If this is your first time doing so, you will be redirected to our Zoom & TheFlowOps OAuth authorisation page.&#x20;

### Step 4: Input your Zoom credentials and click **Allow**.&#x20;

Click "Allow"

Upon successful authorization, you will be redirected back to the class editor. A Zoom link will be created for the class you created. You're free to remove it and regenerate it anytime.&#x20;

## Need extra help?

We have two main support channels. Feel free to contact us if you need extra help.&#x20;

* Our help documentation at [support.theflowops.com ](https://support.theflowops.com/integrations/www.support.theflowops.com)
* Contact us directly via email to <support@theflowops.com>

We will respond back in 3-5 business days depending on enquiry volume.&#x20;


# Uninstalling TheFlowOp app Zoom integration

### Step 1: Log into your Zoom's marketplace via [this link](https://marketplace.zoom.us/user/installed)

### Step 2: Click TheFlowOps app

### Step 3: Click the uninstall button

## Need extra help?

We have two main support channels. Feel free to contact us if you need extra help.&#x20;

* Our help documentation at [support.theflowops.com ](https://support.theflowops.com/integrations/www.support.theflowops.com)
* Contact us directly via email to <support@theflowops.com>

We will respond back in 3-5 business days depending on enquiry volume.&#x20;


# Setting Up Your Payment Options to Receive Payments

Setting up your payment method is a crucial step in receiving payments from your customers. Our platform makes it simple to get started with the most basic customisation—populating your account number for direct payments. Here's how it will look like for your end customers once you've successfully completed this step.

<figure><img src="https://1099131615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB23PD76EuLTRZEMsMlHf%2Fuploads%2FMSfIpz8VSJxSEwDzZ6bo%2FCheckoutPage_SubmitSuccess.png?alt=media&amp;token=b1cf2d07-bcdb-4787-abb3-2761b1d68866" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1099131615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FB23PD76EuLTRZEMsMlHf%2Fuploads%2F7u94CP7oMLW7pK4rOKgX%2FOrder%20confirmation.png?alt=media&amp;token=bb4e38f6-6256-4c82-a63c-55e5680fad6d" alt=""><figcaption></figcaption></figure>

## Step 1: Access Your Account Settings

1. Log into your account on our platform.
2. Navigate to the dashboard and locate the **Settings** icon (usually found in the bottom left corner).
3. In the **Settings** menu, select **Checkout Setup**.

## Step 2: Add Your Bank Account Information

Enter your **Account Number** and **Bank Name** in the provided fields.

## Step 3: Verify Your Information

1. Double-check your account number and bank details to ensure they are correct.
2. Some banks may require you to enter additional details, like the bank's routing number or SWIFT code, for international transfers. Make sure you have these ready if necessary.

## Step 4: Save Your Payment Information

1. Once you’ve entered the details, click **Save** to store your payment information.
2. You’ll receive a confirmation that your payment method has been successfully added.

## Step 5: Test the Payment Method (Optional)

If you want to ensure everything is set up correctly, you can perform a test transaction. This is optional, but it helps verify that payments will be routed to your account without issues.

## Common Issues & Troubleshooting

* **Incorrect Account Number**: Double-check your account details. Even one incorrect digit can result in payment failure.
* **Delayed Payments**: Bank transfers may take several business days. If you notice delays, check with your bank or verify if the details provided are correct.